Process for Submitting Damage and Detention Claim(s)

Process for Submitting Damage and Detention Claim(s)

All claims submitted to the Port’s Risk Management Department concerning physical damage to container(s), cargo or detention damages must be made in writing and mailed to The Port of Virginia, 600 World Trade Center, Norfolk, VA 23510, or sent by electronic mail to the following e-mail addresses: RiskManagementStaff@vit.org. All claims must be received by the Risk Management department no later than thirty (30) days after the date of the loss. Any claim(s) received after 30 days may be considered untimely and denied based on the terms and conditions in the Virginia International Terminals Schedule of Rates (SOR) and under the terms and conditions of the applicable Incentive Agreements between VIT and the individual ocean carrier. In addition, as set out below, each claim must provide the following listed information and documentation for the claim to be evaluated:

CLAIMS FOR PHYSICAL DAMAGE TO CONTAINER and/or CARGO
• Legible copy of Ocean Carrier’s Bill of Lading (front and reserve sides)
• Container number
• Identity of Consignee, if applicable
• Color photographs depicting damage to the container and/or cargo
• Surveyor’s report concerning damage to the container/cargo and repair estimate, if applicable
• If container is claimed to be a total loss, the age of the container, and DV calculation
• A detailed statement explaining how the container/cargo was damaged and why VIT is responsible for the damage (Keep in mind, the burden of proof rests on the ocean carrier to             prove liability and amount of damages.)
• Name of the marine terminal where the container/cargo was damaged
• Name of vessel that container and/or cargo was loaded onto or off
• Approximate date and time the container/cargo was damaged
• Identity of Stevedoring company hired by the ocean carrier to load or offload the container/cargo
• Method by which the container arrived at the marine terminal, e.g., ship, rail, truck
• If by truck, identity of trucking company and driver and EIR or TIR receipt
• If by rail, identity of railroad company

CLAIMS FOR DETENTION DAMAGES
• Claims are limited to damages resulting from “crane down time” only and any overtime differential directly related to the crane or cranes being out-of-service
• A detailed invoice from the ocean carrier indicating the amount of time the crane(s) were down and the reason(s) why they were down. A breakdown of monetary damages caused by the delay between crane(s)-down time and stevedores’ overtime differential
• Complete copy of Stevedore’s invoice for detention damages submitted to the ocean carrier and all supporting documents which accompanied said invoice(s).
• Stevedores’ logs demonstrating delay was caused by a down crane(s)
• Vessel’s logs demonstrating delay caused by a down crane(s)
• All correspondence, written or electronic, between or amongst the ocean carrier(s), stevedore(s) and marine terminal(s) concerning crane down time and damages
• If applicable, any other document or information you believe supports your claim
Issuance of check vs. credit memo is dependent upon account standing (current – less than 45 days)
    
~ For current accounts, the claimant may stipulate a preference
Please email Port of Virginia Collections Manager, Megan Whitmore (mwhitmore@portofvirginia.com) to stipulate a standing preference for check, credit memo, or a case-by-case decision
Topic Information
  • Topic #: 57066-198
  • Date Created: 01/29/2016
  • Last Modified Since: 09/23/2016
  • Viewed: 275
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